Policies

Cancellation/No Show Policy

Your time with us is very important and we understand that sometimes schedule adjustments are necessary. In our desire to be effective and fair to all clients, we respectfully request at least a 24 hour notice for cancellations and rescheduled appointments. Less than 24 hours notice will result in the card on file being charged 50% of the booked service amount. No Shows will be charged 100% of the booked service amount.

To minimize potential No Shows or Last Minute Cancellations that do not give us enough time to book another guest, a credit card on file is required for all new appointments. Your credit card is not charged unless the Cancellation Policy is not honored.

To ensure fairness and availability for all clients, a pattern of late cancellations impacts our ability to serve everyone. Clients who late-cancel three (3) appointments (inside the 24-hour window) within a 6-month period will no longer be eligible to pre-book future services. After three occurrences, booking will be limited to same-day availability only.

Late Policy

Late arrival may result in a shortened treatment time to ensure that the next client's appointment is not delayed. Please understand that pricing cannot be adjusted for reduced service time due to a late arrival. If you arrive more than 15 minutes late we reserve the right to cancel or reschedule your appointment.

No Shows will be charged the full amount of the booked service amount.

Refusal of Service

To ensure a safe, respectful, and professional environment, we reserve the right to refuse service to anyone at any time, for any reason. Our priority is to maintain a space that honors both our well-being and the quality of our offerings.